Claimizer is a comprehensive property maintenance portal designed to facilitate maintenance claims and complaints between tenants, landlords, and maintenance teams. It offers features such as tenant-unit linking via QR codes, claim management, and mobile app support.

Claimizer can be used by tenants, landlords, supervisors, technicians, and administrative staff of maintenance or real estate companies.

You can access Claimizer by visiting https://claimizer.com. Use your credentials to log in or create an account if you’re a new user.

You can create an account by visiting the homepage and clicking "Get Started" or "Login". You can sign up using your Google account or fill out the registration form.

Log in to Claimizer, navigate to your profile, and update details such as your username, email, phone number, or profile picture. You need to enter your current password to save changes.

If you forget your password, click "Forgot Password" on the login screen, enter your email, and follow the instructions in the email to reset your password.

Admins can reset a user's password by navigating to the user management section, selecting the user, and clicking "Reset Password". The user will receive a system-generated password or the admin can set a custom password.

You can link your unit using a QR code provided by your maintenance company. The QR code can be scanned from a building entrance, sent via SMS/email, or accessed through the Claimizer mobile app. Select your unit, upload required documents (e.g., contract copy, government ID), and submit the request for approval.

Navigate to the "Unit Link Requests" section to view all submitted requests. The status will be marked as "New," "Pending," "Approved," or "Rejected," depending on the admin’s action.

Yes, you can unlink or terminate a unit by selecting the appropriate option in the "Unit Link Requests" section. Provide a reason (e.g., moving to another unit) and submit the request for termination or cancellation.

After a technician completes the claim, you can navigate to your "Completed Claims" section. Review the claim details and submit it as "Closed". You can also rate the service and leave feedback.

Yes, tenants can view their complete claim history, including submitted, closed, or canceled claims, in the "Claims" section.

The dashboard provides an overview of company statistics, including total clients, landlords, users, buildings, units, claims, and financial summaries. Admins can also view detailed reports for claims, user activities, and unit link requests.

Admins can assign claims to technicians, track their progress, approve or reject requests, and communicate with tenants and technicians as needed. Admins can also create claims for issues not submitted by tenants.

Admins can monitor staff attendance by accessing the attendance module. They can view details like check-in/check-out times, locations, and remarks entered by users. This helps track staff activities at maintenance sites.

Auto-assignment automatically assigns claims to technicians based on pre-configured settings. Admins can define specific claim categories and buildings for each technician. When a tenant submits a claim, it is assigned automatically if auto-assignment is enabled.

Yes, admins can manually create claims on behalf of tenants or for maintenance issues unrelated to tenant requests.

Admins can approve, reject, or terminate unit link requests. They can also view request details, update contract information, and communicate with tenants through notes.

Yes, admins can generate and filter reports for claims, user activities, and unit link requests. Reports can be exported to Excel, PDF, or printed for further analysis.

Admins can:
• Configure claim statuses and categories.
• Set default actions for expired contracts.
• Enable or disable auto-approval for requests.
• Define notification settings and QR code templates.
• Manage user roles and permissions.

The attendance module allows admins to track user attendance through check-ins and check-outs, including location and timestamp details. This feature is useful for monitoring staff at maintenance sites.

Supervisors can:
• Assign claims to technicians.
• Monitor claim progress and technician activities.
• Adjust claim priorities.
• Communicate with tenants and technicians.
• Manage claim categories, subcategories, and types.
• Track attendance of their team.

Yes, supervisors can view and update user profiles, including changing passwords, profile pictures, and contact details.

Yes, supervisors can reassign claims to different technicians or adjust claim priorities as needed.

Technicians use Claimizer to view assigned claims, update their statuses (e.g., Started, Completed), and communicate with tenants or supervisors for additional details.

Yes, technicians can log their attendance by checking in and out of job sites. This includes entering remarks and location details.

Once a job is completed, technicians mark the claim as "Completed," and the tenant or admin can close it officially.

Yes, the Claimizer mobile app is available on both Google Play Store and Apple App Store. Tenants and landlords can use the app to manage claims, link units, and view statistics.

The mobile app allows users to:
• Submit and track maintenance claims.
• Scan QR codes for unit linking.
• View detailed statistics and reports.

Yes, technicians can use the app to view and update claim statuses, log attendance, and communicate with supervisors or tenants.

Claimizer can generate reports for claims, user activities, unit link requests, and financial summaries, which can be exported in various formats (e.g., Excel, PDF).

Check the details of the rejection in the "Claims" or "Unit Link Requests" section. You can communicate with the admin to address the issue or resubmit the request with updated information.

For support, visit https://claimizer.com/support or contact your maintenance company’s admin team directly.